Services:

Websites & Technology

• Project Management; schedule and timeline coordination, task organization, resource identification, scope maintenance, implementation, deployment, rollout, quality assurance, testing (installations, upgrades, modifications, integration, networks)
• Program Management; organizational initiatives leveraged by information and communications technology (business process, CRM, security, quality, incentives, productivity, disaster recovery, education and training; curriculum, methodology, change management tools/techniques)
• Administrative Advisement; technology budgets, strategic plans, technology coordination, business process re-engineering, organizational models, workflow analysis, efficiency, productivity and performance tracking, incentives and compensation analysis, mergers, acquisition and expansion: systems and asset valuation, due diligence, integration, consolidation

• Systems Analysis; platform and network, infrastructure, security, ERP and other applications recommendations, telecommunications review, integration strategy and plans, outsource strategy
• Internet and Intranet Development; requirements and specifications, design, process review, content management, collaborative strategies and tools
  Support and Help Desk; policy definition and implementation, problem tracking tools, service communication, quality assurance, testing, time management and task prioritization
• Technology relationship management (TRM); vendor selection, vendor contract and agreement review, compliance mapping and tracking, support plans and service level agreements
• Technical presentation and documentation; slide shows and interactive prototypes, white papers, technology overviews, workflow diagrams, development roadmaps

• Sales and Account Management; remote order entry systems, telecommunications tools, performance analysis, report specification and generation
• Marketing; lead management, presentation and publishing tools, design resources, images, logos, file and format standards, access, security, archiving
  Customer Care; CRM applications, database design and enhancement, inbound and outbound e-mail, order management, product and catalog information coordination
• Procurement; vendor and product database organization, category management programs, application implementation, demand planning and logistics strategies
• Operations; technology evaluation, prioritization, warehouse, transportation and logistics systems, POS, environment and facility monitor, control, and security
• Inventory Control; advanced reporting, rack and slot configuration, tools and applications
• Financial, Accounting and HR; document storage and retrieval technology, consolidated reporting tools, human resource management systems, asset management
• Office Management; forms, print, copy and scanning technology review and recommendations, vendor and product selection, supply and inventory management